A unique experience for aspiring hoteliers
World Youth Day is a global celebration that unites young people from diverse backgrounds to share in faith, culture, and solidarity. This year, the IBB Hotel Collection is thrilled to embrace this significant occasion by opening its doors at IBB Hotel Palazzo Bettina in Malta, providing an exceptional learning opportunity for students eager to delve into the dynamic world of hospitality.
A glimpse into the world of hospitality
At IBB Hotel Collection, we are committed to nurturing the next generation of hospitality professionals. World Youth Day has provided a perfect platform for us to introduce students to the intricacies of hotel management. By shadowing our skilled receptionists, students are gaining invaluable, hands-on experience that highlights the multifaceted nature of this crucial role.
Here’s a closer look at what the students are experiencing:
Crafting memorable stays
Guest relations are at the heart of our operations. Our receptionists are masters at making every guest feel welcome and valued. Students have had the chance to observe how our receptionists greet guests, handle requests, and engage in meaningful conversations. This experience underscores the importance of relationship-building and maintaining high standards in guest interaction, providing students with insights into the personalized service that defines our philosophy.
Ensuring smooth operations
Behind every seamless guest experience lies efficient administrative work. Students have gained practical skills in answering emails, filling out forms, and completing checklists. These tasks are essential for the smooth operation of the hotel and teach students the organizational skills and attention to detail needed in hospitality management.
Delivering exceptional breakfast service
Our à la carte breakfast at IBB Hotel Palazzo Bettina is a hallmark of our service. Receptionists play a pivotal role in this experience, and students have learned to take orders, relay them to the kitchen, serve dishes, and ensure guest satisfaction. This part of their training highlights the versatility required in hospitality, combining administrative precision with direct guest service.
Upholding impeccable standards
A spotless room is crucial for guest satisfaction. Students have observed how our receptionists manage housekeeping papers, inspect rooms, and verify amenities. This hands-on experience emphasizes the importance of attention to detail in maintaining the high standards of cleanliness and comfort that our hotel is known for.
A celebration of learning and growth
World Youth Day at the IBB Hotel Collection is more than an educational opportunity; it’s an invitation to immerse oneself in the world of hospitality. By shadowing our receptionists, students gain a comprehensive understanding of the diverse responsibilities involved in hotel management. This experience not only prepares them for future careers but also ignites a passion for exceptional service.
“We believe that World Youth Day is a unique chance to inspire young minds about the world of hospitality. By engaging directly with our receptionists, students are discovering the varied and rewarding aspects of hotel management. We are excited to be a part of their journey and to share our dedication to exceptional service.”
Join us in celebration
As World Youth Day unfolds, we invite you to celebrate with us at the IBB Hotel Collection. Whether you’re a student, a professional, or a guest, this event offers a remarkable opportunity for learning and discovery. Join us in experiencing the vibrant world of hospitality and witness firsthand the dedication and passion that drive our exceptional service.
Embrace the opportunity to learn, connect, and grow with us during this special event. Here’s to celebrating the future of hospitality together!