Our guests at IBB Hotel Collection can rest assured that all hotels are actively following all local, national, international health and government guidelines and procedures and doing everything in its capacity to ensure that you as our guests have a safe and pleasant stay.
IBB Hotel Collection is closely monitoring all COVID-19 developments and is addressing challenges and concerns around traveling during this time. In this, we are committed to offering you flexible booking options.
Given these unique circumstances, we are making additional adjustments to our individual booking policies, giving you more space and flexibility to secure your stay at our hotels.
All reservations, including those described as ‘non-refundable’ booked between today and the 30th April 2020, can be changed or cancelled at no cost up to 18:00 on day of arrival.
All existing reservations, including those described as ‘non-refundable’ booked before border closing for stays until 30th April 2020 can be changed or canceled at no cost up to 18:00 on the day of arrival.
IBB hotel collection will continue to waive change fees or offer full refunds for travellers from regions which have issued travel restrictions affected by government.
Some exclusions may apply. May exclude periods with special event restrictions or peak demand weeks. Please refer to individual property for further details.
For bookings within the boundaries in each country the regular cancellations policies continue to be valid.
If you need to adjust reservations made via IBBHotels.com or at the Hotels direct, please contact the Hotel directly.
Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.
For guests who require individual consultation, please contact your nearest hotel or reach us via firstname.lastname@example.org.
For bookings made via online travel agents or other third parties, please contact your booking provider for information on their policies and for assistance.
IBB Hotel Collection continues to work with group and event customers on questions or concerns regarding future business. Please contact your reserved hotel or email@example.com.
We continue to remain vigilant and follow the recommended procedures and protocols of the national and local authorities in an effort to ensure the safety and wellbeing of our guests and colleagues