What sets IBB Hotel Collection apart
At IBB Hotel Collection, hospitality isn’t just about offering a comfortable bed or a beautiful room. But it’s about creating experiences that leave a lasting impression. From historic architecture to heartfelt service, every detail is shaped to make guests feel not only welcome, but truly at home.
A culture of genuine care
What sets IBB Hotel Collection apart is a team-driven culture rooted in empathy, attentiveness, and authenticity. We don’t just serve guests, but we anticipate their needs, listen carefully, and strive to exceed expectations – every single time.
From the moment a guest walks through the doors, they’re met with warm smiles and personalised service. It’s not unusual for returning guests to be greeted by name or for a housekeeper to leave a handwritten note wishing them a good day. These small, thoughtful gestures are the essence of IBB’s approach to hospitality.
Guest stories that inspire
Guests often describe their stays at IBB hotels as unexpectedly personal. One couple visiting IBB Grand Hotel Lublin for an anniversary was surprised with a room upgrade, complimentary bubbly, and a handwritten card from the team. At IBB Hotel Palazzo Bettina, a solo traveler wrote about how the front desk staff helped plan her tours and even packed her a snack for the road.
These stories are not exceptions, but reflections of a consistent commitment to making guests feel seen and valued.
Local soul, global standards
Every IBB hotel reflects the unique charm of its location, blending local heritage with international quality. Whether it’s the elegant fusion of history and design at IBB Hotel Palazzo Bettina in Malta or the modern comforts nestled in the scenic town of Gdańsk, IBB properties offer more than a place to stay – they offer a sense of place.
Guests enjoy locally inspired menus, specially created experiences, and recommendations from staff who know their cities inside and out. The result is an immersive stay that feels both personal and special.
Behind the scenes: The team that makes it happen
Exceptional service starts with exceptional people. IBB’s teams are empowered to go the extra mile, and that empowerment shows. Whether it’s a chef tailoring a menu for dietary needs or a receptionist staying late to help with travel plans, every employee plays a role in creating memorable guest moments.
Training is ongoing, but what can’t be taught is the passion and pride that IBB staff bring to their roles. It’s a team that believes hospitality is not a job – it’s a calling.
In-room details such as local guides, sustainable amenities, and warm, minimalist interiors reflect a commitment to comfort and care. Many properties have replaced printed materials with digital room guides via QR codes, and some offer guests branded reusable water bottles to encourage eco-conscious stays.
Every IBB hotel adds its own signature touch – be it seasonal welcome drinks, pet-friendly treats, or music playlists inspired by the city.
Experience the IBB difference
True hospitality is about connection. It’s about remembering the little things, embracing the local spirit, and making every guest feel like the most important person in the room. That’s the art of hospitality at IBB Hotel Collection – personal, heartfelt, and unforgettable.