Are you driven by a passion for creating unforgettable guest experiences? Do you excel in the world of luxury hospitality? We are seeking enthusiastic and service-focused Front Office Agents to join our team at our extraordinary new 5-star property, set to open its doors soon. Be part of this exciting journey and help us deliver excellence from day one!

As a Front Office Agent, you’ll be the first point of contact for our guests, setting the tone for their stay with your warm welcome and professional demeanour. You’ll provide seamless check-ins and check-outs, address guest inquiries, and deliver tailored solutions that exceed expectations.

MAIN TASKS

• Greet and assist guests with a warm and professional attitude.

• Manage check-in and check-out processes efficiently.

• Handle guest inquiries, reservations, and special requests with accuracy.

• Provide concierge services, including recommendations and bookings.

• Coordinate with other departments to ensure guest satisfaction.

• Handle billing and payment transactions securely.

• Maintain knowledge of hotel offerings, events, and local attractions.

PERSONAL ATTRIBUTES AND SKILLS REQUIRED

• Previous experience in a front office or guest service role, preferably in a luxury hospitality setting.

• Excellent communication and interpersonal skills.

• Strong organizational skills and attention to detail.

• Proficiency in English language.

• Knowledge of property management systems (e.g., Optima, Opera, Fidelio) is a plus.

• Ability to work flexible hours, including evening, weekends and holidays.

• A genuine passion for hospitality and guest satisfaction.

WHY CUGÓ GRAN?

• Enjoy a competitive salary package.

• Job security through indefinite employment contracts

• Take advantage of exclusive perks for you and your friends at our IBB and Cugó Gran Hotels, as well as our restaurants.

• Earn a bonus by referring talented individuals to join our team.

• Benefit from our relocation support, including subsidized accommodation.

• We offer complimentary meals during your shifts.

• We offer a private health insurance.

Join us in creating unforgettable moments for our guests and contributing to the success of our esteemed Cugó Gran Collection.

Apply now by sending us your current CV by e-mail to: hr@ibbhotels.com.

Applicants already residing in Malta will be given preference.

We are seeking a dedicated and experienced Restaurant Supervisor to oversee the daily operations to join our team for the restaurant of our new luxurious Cugó Gran Vittoriosa restaurant, opening soon.

As a key leader in our front-of-house team, you will be responsible for ensuring that guests have an exceptional dining experience, while also supporting and guiding the waitstaff to maintain high standards of service.

MAIN TASKS

· Oversee and manage daily front-of-house activities to ensure smooth and efficient service.

· Supervise staff to ensure they are adhering to the restaurant’s service standards and delivering a high-quality customer experience.

· Ensure dining areas are prepared and ready for service, including cleanliness, table settings, and organization.

· Monitor table turnover, guest seating, and the pacing of service to ensure timely and efficient service.

· Address customer concerns or complaints in a timely, professional manner, ensuring customer satisfaction.

· Ensure that all front-of-house operations comply with health and safety regulations, including food safety and sanitation standards.

· Collaborate with the management team to order necessary supplies and maintain inventory levels.

PERSONAL ATTRIBUTES AND SKILLS REQUIRED

· Strong ability to manage, motivate, and lead a team of waitstaff and other front-of-house personnel.

· A passion for delivering high-quality service and exceeding customer expectations.

· Excellent interpersonal and communication skills to interact effectively with staff, management, and guests.

· Ability to handle difficult or unexpected situations with a calm and professional attitude.

· Highly organized and capable of managing multiple tasks at once, ensuring smooth service during busy periods.

· Keen attention to detail in overseeing service standards, cleanliness, and overall guest experience.

· Skilled in resolving customer complaints or staff issues quickly and diplomatically.

WHY CUGÓ GRAN?

· Enjoy a competitive salary package.

· Take advantage of exclusive perks for you and your friends at our IBB and Cugó Gran Hotels, as well as our restaurants.

· Earn a bonus by referring talented individuals to join our team.

· Benefit from our relocation support, including subsidized accommodation.

· We offer complimentary meals during your shifts.

· We offer a private health insurance

Join our team at Cugó Gran Hotel and become part of our young and dynamic team. We want to hear from you!

Apply now by sending us your current CV by e-mail to: hr@ibbhotels.com.

Applicants already residing in Malta will be given preference.

We are seeking a passionate and innovative Head Chef to lead our kitchen team during the opening of our new restaurant. Our restaurant is committed to offering a diverse, high-quality menu with a strong emphasis on plant-based dishes.

As the Head Chef, you will be responsible for overseeing all kitchen operations, creating the menu, ensuring the highest culinary standards, and leading a team that shares our dedication to sustainable, fresh, and flavorful food.

MAIN TASKS

· Set up a fully functional kitchen by recruiting, training, and organizing a skilled team to ensure smooth operations and efficiency, in collaboration with HR and direct manager.

· Design and update the menu, incorporating seasonal ingredients, local specialties, and current culinary trends to ensure a variety of appealing, innovative, and high-quality dishes.

· Oversee the preparation, cooking, and presentation of all dishes, ensuring consistency and the highest quality standards.

· Lead, train, and motivate kitchen staff, including sous chefs, line cooks, and prep cooks. Conduct performance reviews, provide ongoing feedback, and ensure staff adherence to safety and hygiene standards.

· Manage inventory, including ordering supplies, tracking stock levels, and ensuring proper storage of ingredients. Work within budget constraints while maintaining high-quality standards.

· Monitor and ensure all dishes leaving the kitchen meet the restaurant’s quality standards in taste, presentation, and temperature. Address any quality concerns promptly.

· Ensure all kitchen operations adhere to local health and safety regulations, including food safety, sanitation, and cleanliness standards, while developing protocols as needed.

· Control food costs by managing portion sizes, minimizing waste, and using inventory efficiently. Help develop and maintain kitchen budgets.

· Work closely with the restaurant management team, including servers and front-of-house staff, to ensure seamless communication and coordination during service.

· Promptly and efficiently address kitchen-related issues, including equipment failures, supply shortages, and staff concerns.

PERSONAL ATTRIBUTES AND SKILLS REQUIRED

· Proven experience in fine dining cuisine as a head chef or in a senior kitchen role

· Strong culinary skills with expertise in menu creation, food preparation, and presentation.

· Leadership and team management experience, with the ability to train and inspire staff.

· Comprehensive understanding of kitchen operations, including inventory management, budgeting, and food safety.

· Excellent communication and organizational skills.

· Ability to work well under pressure in a fast-paced environment.

· A degree or diploma in Culinary Arts or equivalent professional training is preferred.

Knowledge of current food trends and dietary restrictions (gluten-free, vegan, etc.)

WHY CUGÓ GRAN?

· Enjoy a competitive salary package.

· Job security through indefinite employment contracts

· Take advantage of exclusive perks for you and your friends at our IBB and Cugó Gran Hotels, as well as our restaurants.

· Earn a bonus by referring talented individuals to join our team.

· Benefit from our relocation support, including subsidized accommodation.

· Benefit from a private health insurance

Join us in creating unforgettable moments for our guests and contributing to the success of our esteemed Cugó Gran Collection.

Apply now by sending us your current CV by e-mail to: hr@ibbhotels.com.

Applicants already residing in Malta will be given preference.

As a Sous Chef in our soon-to-open restaurant within a brand-new 5-star hotel in the enchanting city of Birgu, you’ll play a vital leadership role in a culinary team that sets the bar for excellence. Step into a dynamic, high-level kitchen where your expertise will help deliver the highest standards of food quality and presentation, creating extraordinary dining experiences that leave a lasting impression.

MAIN TASKS

· Assist the Head Chef in menu planning, development, and execution of the menu.

· Supervise, train, and motivate kitchen staff to ensure consistent, high-quality food preparation.

· Oversee kitchen operations, ensuring all food is prepared and presented according to the restaurant’s standards.

· Maintain kitchen organization and cleanliness in compliance with health and safety regulations.

· Monitor inventory levels and assist with ordering food supplies, ensuring stock levels are maintained.

· Assist with cost control and waste management to help maintain profitability.

· Take charge of the kitchen in the absence of the Head Chef.

PERSONAL ATTRIBUTES AND SKILLS REQUIRED

· Proven experience as a Sous Chef or in a similar culinary leadership role.

· Strong knowledge of culinary techniques, kitchen equipment, and food safety standards.

· Exceptional leadership and team management skills.

· Ability to work efficiently under pressure in a fast-paced environment.

· Excellent communication and organizational skills.

· Passion for food, creativity, and a commitment to maintaining high standards.

· Flexibility to work morning, evenings, weekends, and holidays as required.

WHY CUGÓ GRAN?

· Enjoy a competitive salary package.

· Take advantage of exclusive perks for you and your friends at our IBB and Cugó Gran Hotels, as well as our restaurants.

· Earn a bonus by referring talented individuals to join our team.

· Benefit from our relocation support, including subsidized accommodation.

· We offer complimentary meals during your shifts.

· We offer a private health insurance

Join our team at Cugó Gran Hotel and become part of our young and dynamic team. We want to hear from you!

Apply now by sending us your current CV by e-mail to: hr@ibbhotels.com.

Applicants already residing in Malta will be given preference.

We are seeking a skilled and customer-oriented F&B Server to join our team and enhance the poolside experience for our guests. The F&B Server will be responsible for serving tables and preparing and serving beverages at The Little Bastion Restaurant, ensuring exceptional service and satisfaction.

Key Responsibilities:

• Greet guests warmly as they arrive and guide them to their tables.
• Present menus, answer questions, and make recommendations on menu items, beverages, and specials.
• Take accurate food and drink orders using a POS system, and communicate orders effectively to the kitchen staff.
• Serve food and beverages promptly, ensuring proper presentation and temperature.
• Maintain knowledge of the menu, including dietary restrictions and allergens, to answer guest inquiries.
• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
• Clear and clean tables promptly after guests have finished dining, and reset tables for the next service.
• Uphold the restaurant’s standards for professionalism, appearance, and conduct.
• Adhere to all safety, sanitation, and health regulations.

Qualifications:

• Proven experience as a server or in a similar role in a restaurant setting.
• Strong customer service skills with a friendly and approachable demeanour.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment and handle multiple tasks.
• Strong attention to detail and commitment to maintaining high standards of service.

Join our team at IBB Hotel and become part of our young, dynamic and open team. We want to hear from you!

Welcome to an exciting opportunity to be a part of something truly special! This is your chance to embark on a journey that combines your skills, expertise, and dedication with our vision of exceptional hospitality. We are committed to providing a dynamic and supportive work environment where your talents can flourish, and where you can contribute to the success of our venture.

As a member of our opening team, you will be at the forefront of creating a warm and welcoming atmosphere that sets the stage for unforgettable stays. From the moment our guests step through the doors, your genuine enthusiasm and commitment to service excellence will leave a lasting impression.

Whether you’re an experienced industry professional or looking to start your career in hospitality, we value diversity and recognize the importance of each team member’s unique contributions. Join us in fostering an environment that celebrates collaboration, innovation, and growth.

The Duties:

• Greet guests warmly and handle the check-in process efficiently, ensuring all required documentation is completed accurately.
• Provide guests with information about the hotel facilities, amenities, and services.
• Process payments, handle cash transactions, and maintain accurate records.
• Coordinate with other hotel departments to ensure smooth check-in and check-out procedures
• Handle guest inquiries, requests, and complaints promptly and professionally, ensuring complete guest satisfaction.
• Provide accurate information about hotel policies, services, and local attractions to enhance the guest experience.
• Assist guests with booking reservations, arranging transportation, and making recommendations for dining and entertainment options.
• Address any issues or concerns raised by guests, escalating them to the appropriate department or management when necessary.
• Manage guest reservations and room assignments, ensuring accurate and up-to-date information in the hotel’s CRM
• Follow established safety and security procedures to ensure the well-being of guests, employees, and the hotel property.

Skills and Attributes

• Minimum of 5 O-Levels or hospitality-related certification.
• Previous experience in a customer service role, preferably in a hotel or hospitality setting would be considered a plus.
• Strong communication and interpersonal skills, with the ability to interact effectively with guests and colleagues from diverse backgrounds.
• Strong in written and oral English language
• Excellent organizational skills and the ability to multitask in a fast-paced environment.
• Proficiency in MS Office.
• Flexibility to work in shifts, including evenings, weekends, and holidays.

In return for your dedication and hard work, we offer competitive compensation packages, opportunities for advancement, and the chance to be part of a close-knit team that feels like family. This is your chance to make a difference and be part of a remarkable journey from the very beginning.

Join our team at IBB Hotel and become part of our young, dynamic and open team. We want to hear from you!

Apply now by sending us your current CV by e-mail to: hr@ibbhotels.com or by filling out the form, by not later than 15/07/2024.

Praca z ludźmi jest dla Was przyjemnością, a nowe wyzwania motywują Was do działania? Szukamy uśmiechniętych i otwartych osób, które swoją dobrą energią i pozytywnym podejściem do życia potrafią zarazić innych. U nas wszystko jest możliwe. IBB Hotel Gdańsk to miejsce, do którego zaglądają ludzie z całego świata – czas na Ciebie! Obecnie poszukujemy osób do pracy na stanowisko:

Recepcjonista/Recepcjonistka

Wymagamy:

• Wysokiej kultury osobistej oraz pozytywnego usposobienia

• Bardzo dobrej znajomości języka angielskiego

• Gotowości do pracy zmianowej

• Samodzielności w działaniu i dobrej organizacji pracy

• Pozytywnej prezencji i konstruktywnej komunikacji w relacjach zawodowych

• Doświadczenie w bezpośredniej obsłudze będzie atutem

Oferujemy:

• zatrudnienie w oparciu o umowę o pracę lub umowę zlecenie,

• pracę opartą na wzajemnym szacunku i miłej atmosferze

• szkolenia zawodowe, możliwość rozwoju zawodowego w ramach sieci hoteli w Polsce i zagranic

Zastrzegamy sobie możliwość kontaktu jedynie z wybranymi osobami.

Working with people is a pleasure for you, and new challenges motivate you to act? We are looking for smiling and open-minded people who can infect others with their good energy and positive approach to life. Everything is possible with us. IBB Hotel Gdańsk is a place visited by people from all over the world – it’s your time! We are currently looking for people to work for the position:
Receptionist (M/F)

We require:

• High personal culture and a positive attitude

• Very good command of the English language

• Willingness to shift work

• Independence and good organization of work

• Positive presence and constructive communication in professional relationships

• Experience in direct service will be an asset

We offer:

• Full time or part time contract

• work based on mutual respect and a pleasant atmosphere

• training, the possibility of professional development within the hotel chain in Poland and abroad

We reserve the right to contact only selected people.