The IBB experience that sets us apart
At IBB Hotel Collection, we believe that every stay should be more than just a visit. It should be an unforgettable journey. From the moment you step through our doors to the time you wave goodbye, our mission is to ensure every guest feels pampered, valued, and at home. Here, we’ll take you through a typical guest’s journey to showcase the exceptional service, personalized touches, and unique amenities that define the IBB experience.
A warm welcome at check-in
The IBB experience begins the moment you arrive. Whether you’re staying at the luxurious IBB Hotel Palazzo Bettina, the charming IBB Hotel Grand Hotel Lublin, or any of our other exquisite properties, you’ll be greeted with warm smiles and a seamless check-in process. To make your arrival even smoother, we’ve introduced a digital check-in system, going paperless to streamline the process and reduce paper waste. Our front desk team ensures every detail is attended to, from handling special requests to providing local tips to enhance your stay.
“From the moment we arrived, we felt like VIPs. The staff was so friendly and even surprised us with a welcome drink—such a nice touch!”
Rooms that feel like home
Step into your room and experience a haven of comfort and style. Each IBB hotel offers thoughtfully designed accommodations, blending modern elegance with local charm. You’ll find plush bedding, premium amenities, and meticulous attention to detail. Whether you’re in the heart of Eichstätt or soaking up the vibrant energy of Gdańsk, your room will be a sanctuary to relax and recharge.
Personalized touches throughout your stay
At IBB Hotels, it’s the little things that make a big difference. From surprise birthday treats to customized itineraries for exploring the city, we go the extra mile to make your stay special. Our team prides itself on anticipating your needs and delivering thoughtful touches that show we care.
Exceptional amenities
Our properties are designed with your comfort and convenience in mind. Some of our IBB Hotels feature restaurants, fitness centers, meeting rooms and stylish lounges where you can unwind. Whether you’re enjoying a relaxing massage or sipping your morning coffee in a beautifully landscaped courtyard, every moment is crafted to enhance your experience.
Exploring the local area
Our hotels are perfectly situated to help you make the most of your destination. Whether you’re wandering through the cobblestone streets of Lublin, admiring the historic architecture of Gdańsk, or hiking near the stunning Altmühltal Nature Park in Eichstätt, our concierge team is always on hand to help you plan your adventures.
A fond farewell
As your stay comes to an end, our team ensures your departure is as smooth and pleasant as your arrival. From helping with transportation to offering a heartfelt goodbye, we want you to leave with fond memories and a desire to return.
Experience the IBB difference
At IBB Hotels, we’re not just providing a place to stay, but we’re creating an experience you’ll cherish. From personalized service to thoughtfully curated amenities, every aspect of your journey is designed to make you feel special. Whether it’s your first visit or your fifth, we can’t wait to welcome you to the IBB family.
Book your next stay with us and discover the IBB difference for yourself!